Shipping policy
SHIPPING COSTS
We offer free worldwide shipping on all orders.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
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Orders are typically processed and dispatched within 1–2 business days (Monday to Friday).
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Orders placed after 3:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the next business day.
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Estimated delivery time: 6–12 business days depending on the destination country.
CHANGE OF ADDRESS
Once an order is placed, we cannot change the delivery address if the order is already in transit.
If you need to update your address, please contact us within 24 hours of placing your order at:
📧 info@proheal-innovations.com
CANCELLATIONS
You may cancel your order within 24 hours if it has not yet been dispatched.
If your order has already shipped, please refer to our Refund Policy.
To cancel an order, email us with your order number at:
📧 info@proheal-innovations.com
DAMAGED PARCELS
If your parcel arrives damaged, we recommend you reject it upon delivery if possible.
If the parcel was delivered without your presence, please contact our customer service immediately for assistance.
24/7 CUSTOMER SUPPORT
📞 Phone: +1 307-291-9107
📧 Email: info@proheal-innovations.com
📍 Address: 30 North Gould Street, Sheridan, Wyoming 82801, United States